Privacy Policy

At Charlie London, safeguarding your privacy and personal information is our utmost priority. We are fully committed to ensuring the confidentiality of your data. Your information is not shared or sold to any third parties. The only instance where we disclose your address is during the delivery process, allowing the courier to dispatch your leather goods to you securely.

When you make a purchase on our website, we collect essential information such as your name, telephone number, home address, and email address for delivery, offers, and newsletters. Additionally, we require a delivery address and payment method details. This data is crucial for processing your order and ensuring timely dispatch and delivery of your chosen items.

Rest assured, at www.charlielondon.co.uk we do not share your details with external agencies or companies for marketing purposes. Your information is exclusively used on our site to facilitate the efficient processing of your orders and to keep you informed about relevant offers. Your privacy is our priority throughout your shopping experience with us.

What information do we collect about you?

Your information is gathered when you register with us or make a purchase of our products or services. Additionally, we collect data when you willingly participate in customer surveys, offer feedback, and engage in competitions. The utilization of cookies helps in the collection of information regarding the usage of our website.

Furthermore, we track open rates and click-through rates in our email marketing campaigns through the implementation of Pixels. This enables us to enhance our understanding of user interactions with our communications.

How will we use the information about you?

We gather your information to facilitate order processing, manage your account, and, with your consent, send you emails about products and services we believe may interest you.

The data collected from our website is utilized to personalize your subsequent visits.

Rest assured, Charlie London does not share your information with external companies for marketing purposes.

For order processing, we may share your details with credit reference and fraud prevention agencies.

Marketing

We aim to share information about our products and services that might interest you. If you've consented to receive marketing, you can opt out later.

At any point, you have the right to request us that we can strop contacting you for marketing purposes.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.